Our Administrative Staff
At Counseling Connection of Knoxville, we have several staff members who are here to serve as our administrative staff. They manage the scheduling of clients with our clinicians, assist new clients in filling out the Intake Forms, process payments with checks or credit cards, file insurance claims for clients with coverage for mental health services, and answer general questions about our services and support.
Nina is our Administrative Assistant who provides support primarily to Dr. Dimitroff, assisting with the administration of psychological testing. She also manages Dr. Dimitroff's patient schedule. She has graduated from college with a degree in Biotechnology. Nina provides input on the services and support that we offer to help continuously improve the value that we bring to Knoxville and the East Tennessee region. She is well aware of the services and support available by all of the providers at the facility and is well liked by the clients served. Nina speaks fluent Bulgarian and Macedonian and can provide help with other Europeans such as Greeks, as well as Russians. She can be reached via e-mail at email@example.com
Gabriele (Gabi) is our other Administrative Assistant who provides scheduling support for both clinical and educational counseling. She studied at Tri-County Technical College, the College of Charleston, Universitat Tubingen in Stuttgart, Germany, and earned her Baccalaureate degree in Psychology at Thomas Edison State College in 2011. Gabi and Dr. Scoggins both speak fluent German, which may be of benefit to those who have moved to the area from Europe and need the support that we offer. She can be reached via e-mail at firstname.lastname@example.org
When providing clinical counseling services to clients, our licensed clinicians speak with the primary care physician providing them with medical care whenever necessary. There are times when we may have a question of a medical nature that does not require intercession with the primary care physician, so we refer to our Medical Advisor, Daniela (Dani), who is a Licensed Emergency Room Physician Assistant and is a member of our Board of Directors. Soon after finishing medical school in Nashville many years ago, she was honored with receiving one of the highest scores in the nation on her clinical board examination. Dani serves as an advisor to us, not as a prescriber of medications - we always refer our clients back to their primary care physician or psychiatrist when medication is recommended for our clients.
The office staff of Counseling Connection are dedicated to providing assistance in meeting your needs or answering your questions. They are knowledgeable about scheduling, billing and service inquiries and are available Monday through Friday from 8:30 A.M. to 5:00 P.M. Outside of these hours, our phone lines are answered by an answering service that can page any of the providers in the event of an emergency. If you have any questions, feel free to contact the office at 865-686-8148 (Administrative line), by fax at 866-848-4940 or by e-mail at email@example.com (which goes to a general in-box that can be retrieved by several of our staff members).
If you have any questions or need assistance, please feel free to call us and we will gladly assist you.