Frequently Asked Questions (FAQs)

Perhaps You Were Wondering ...

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This is our office

It is located in N. Knoxville at 5401 Kingston Pike, Suite 400 in Twelve Oaks.

From minor issues in life to major clinical problems ...

We are here for you. Give us a call and set an appointment.

Concerned for your children?

We provide support families with children of all ages, inlcuding foster children.

Trouble putting the past behind you?

Our clinicians help people set aside the past for a brighter future.

Individuals, couples, or families; Young or old;

We welcome the opportunity to assist you.

Anger issues?

Emotional wounds leave scars, too! Get the help you need.

Life is precious.

Don't let the problems that you face rob you of life's pleasures.

The formative years are so important.

We work with families, including blended and broken families.

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Comprehensive Counseling Services
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Frequently Asked Questions

  1. How do I make an appointment?
  2. Will anyone know what we talked about?
  3. When is our discussion not considered confidential?
  4. Are all clinicians essentially the same?
  5. What are the payment options?
  6. Where are you located?

How do I make an appointment?

  • The easiest way is to call our Appointments line at Counseling Connection - (865) 214 - 7584. If you are not sure which clinician you would like to make an appointment with, speak with one of our administrative assistants. In some cases, the issues with which you seek assistance may be a factor in determining which clinics is best for your support. For others, the insurance provider that you use may be a determining factor, as the insurance companies decide which of our clinicians they elect to cover. Regardless, we are here to assist you. Don't delay. Call today!
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Will anyone know what we talked about?

  • Confidentiality is assured, as required by federal law. The answer to this question is addressed in detail in our Privacy page on this site. Federal law, specifically, Public Law 104-191, requires that the information discussed between our licensed clinicians and their clients be kept strictly confidential. In fact, we cannot discuss the information with anyone, including your primary care physician, without your written permission on a Consent of Release Form (see our Forms page on this site).
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When is our discussion not considered confidential?

  • There is an exception to the privacy required by P.L. 104-191: When a client expresses an intention to cause harm to himself or herself or to cause harm to others. This intention includes a plan to cause harm and the means with which to carry out the plan. Understandably, when clients cross this "line in the sand," appropriate notification of others is necessary.
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Are all clinicians essentially the same?

  • Not at all. We have a licensed clinicians with different types of professional licenses, including Licensed Professional Counselors and Licensed Clinical Social Workers, so they have each received years of graduate level instruction relative to their profession. In addition, there are different clinical approaches, which we explain on our Individual Counseling page on this site. If the clinician's approach does not seem to be optimal for you, let our administrative staff know. Transitioning to another clinician is easier than you think.
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What are the payment options?

  • Most of our clients are covered by an insurance plan or an Employee Assistance Program (EAP), most of which are accepted by our practitioners. However, it is up to each insurance/EAP provider to approve clinicians. Check with our administrative support staff to see if your plan is accepted by the clinician of your choice. Also, many plans have co-pays associated with the coverage. Our clinicians accept cash, personal checks, and major credit cards for clients to pay these co-pays, when applicable.
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Where are you located?

  • Our main office is located in both in Central Knoxville at 5401 Kingston Pike, Building 2 of the Twelve Oaks business complex, Suite 400 (a block from Bearden Elementary School). Dr. Sabine Scoggins provides clinical counseling from this location; Tim also provides career and educational counseling from this location. Visit our Location page on this site for more information.

  • Melanie Nordstrom offers counseling support at a second location: 1015 Cedar Lane in North Knoxville in the Administrative Offices at Life Church. Visit our Location page on this site for more information on this location, as well.
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Don't delay. Get the help you need today! Call (865) 214-7584 to set an appointment.

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